In order to provide a great selection of items for you, we work with multiple suppliers. Our return policies follow what each supplier allows. Please see the below polices and be sure to contact us if you have questions on return/refunds for a specific item.
Items from the below collections can be returned within 10 days of receipt if the item is still brand new in the box. The customer is responsible for the original and return shipping charges and a 10% restocking fee.
- Big Toys
If there is something damaged or defective, we require the customer to take free parts under the warranty. This does not cover labor, just the parts. The customer is responsible to swap the new part. If the item is beyond repair, then we will swap for a new unit or take it back at our discretion.
These items cannot be returned once they have been assembled or used. Shipping damage, defects and missing parts are handled under the free parts warranty.
Items from the below collections can be returned per the requirements below. The customer is responsible for the original and return shipping charges
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Note: For Holiday items, they may not be returned after the Holiday. Example: Halloween costumes may not be returned after Halloween, Independence day merchandise cannot be returned after Independence day, etc.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-10 days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and we will provide assistance.
To return your product, please contact us for a return address.
Returns allowed only within 30 days.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.